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FAQs

Where do you ship to?

We ship from our web-shop to New Zealand. We have international distributors in Australia, germany, Hong kong and macau. However, we understand that the distributors do not stock all of our product range, therefore if you would like to order any other products or from outside these countries please email: info@brokenheartspirits.com

Is there international orders and duty placed on orders to Australia?

If you are expecting an order outside of New Zealand you are liable to pay Duty, if your parcel is picked up by Customs. There is no way to pre-pay duty, and parcels are selected at random. Unfortunately this is completely out of our hands so it is at the purchases risk.

How long will it take for my order to arrive?

If shipping to a New Zealand address it should take 2-3 working days.

Do orders get processed over the weekend?

Any order made during the weekend or on a public holiday will get processed on the next working weekday. Rest assured your order is very important to us and we want you to get your product as soon as possible.

What is in my gin?

We take pride in the fact that we use totally natural and organic ingredients in our products. Our botanicals and fruits are hand-picked and pressed to bring you the exceptional flavour experience that is Broken Heart Spirits. Because our products are made with natural ingredients, a sediment may occur at times. We assure you that this is completely normal, natural and safe!

Are the Broken Heart products gluten free?

This is a commonly asked question and yes, they are certified Gluten Free.

Are the Broken Heart products vegan?

Another common question and again the answer is yes.

Who stocks Broken Heart in New Zealand?

We are stocked in many bars, restaurants and liquor stores throughout New Zealand. We use Giesen Group as our national distributor, but if you would like more information on this please contact Shannon at: Shannon.dimbleby@giesengroup.co.nz 

What is your best product?

If you ask us they all are!! However, each spirit has its own unique flavour profile. Check out the individual products on our website for more information on their distinctive tasting notes.

Do you offer tastings?

yes – we have a new tasting room called the Gin Garden – Queenstown’s first boutique gin tasting room. Located in Arthurs Point, just a 10 minute drive from Queenstown and Arrowtown and only a 3 minute drive from the base of Coronet Peak ski field. Owned and operated by Broken Heart, the Gin Garden will serve 12 award winning, locally distilled Broken Heart Spirits along with a locally brewed Oktoberfest lager.
We will offer tastings so you are able to choose your favourite flavour and our talented bar staff will then be able to create a cocktail to suit your preference or you can choose from our extensive list of Gin Garden staff favourites.
FOR SMALL EXCLUSIVE GROUPS WE CAN OFFER TASTINGS IN OUR PRIVATE BOARDROOM. OUR KNOWLEDGEABLE STAFF WILL TALK YOU THROUGH HOW LOCALLY SOURCED OTAGO BOTANICALS AND PURE WATER DERIVED FROM THE SOUTHERN ALPS FORM THE BACKBONE OF OUR SPIRITS.

Will there be food available at the Gin Garden?

yes we offer a refined food menu on offer, produced from locally sourced delicacies also available to takeaway for your convenience.

Can you offer distillery tours?

unfortunately not. the premises is not open to the public, however if you want to learn more about the broken heart story and distilling process please visit the gin garden and the knowledgeable staff can help you with lots of information.

What mixer do you recommend having with my gin?

Everyone has their own preference and so here at Broken Heart we do not like to tell you how to drink your favourite drink. Whether it’s a tonic or a soda or simply on the rocks the choice is yours.

Can I buy your products direct from your distillery in Arrowtown?

unfortunately not. The Distillery is located at the owner’s private residence, so for all purchases pleases visit the gin garden.

Off Licence Holder's Name:
Broken Heart Spirits Limited
Licence number: 68/OFF/0864/2018
Expiry Date: 2nd April 2024

Broken Heart Spirits

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